Frequently Asked Questions

Straight answers about what Big Starfish agents do, what they cost, and how to start.

What is the best AI answering service for a small business?

Big Starfish's StarLine answers every call within two rings, 24/7, qualifies the caller, and books the appointment directly on your calendar. Unlike traditional answering services that take messages, StarLine completes the booking. After-hours coverage starts at $750/month; full 24/7 coverage is $1,500/month, with no long-term contract after 30 days.

How much does an AI receptionist cost?

Big Starfish's AI receptionist starts at $750/month for after-hours coverage (5pm to 9am plus weekends) and $1,500/month for 24/7 coverage. Setup is either a one-time build fee or a performance option with no build fee. Most clients are live within two weeks.

Can AI win back old leads in my CRM?

Yes. Big Starfish's StarRevive re-engages cold leads by SMS until each one is a yes or a no. It is offered on a performance basis, meaning you pay per booked result. One client lifted campaign booking rates from about 8% to 24% within six months of running Starfish agents.

Will an AI agent replace my receptionist?

No. Starfish handles the routine - after-hours calls, voicemail piles, booking links - so your people handle the relationships: VIPs, referrals, and sensitive situations. Owners and staff typically recover around 20 hours a week.

How is Big Starfish different from ChatGPT or other AI tools?

ChatGPT is a tool you interact with. Starfish agents work for you. They have their own schedules, tasks, phone numbers, and email addresses. They proactively reach out to leads, make and answer real phone calls, and handle customer inquiries without you having to prompt them. We build it, run it, and maintain it; you never manage software.

Can the AI agents make real phone calls?

Yes. Starfish agents make and receive real phone calls through dedicated phone numbers with natural-sounding voice AI. They handle objections, book appointments, and follow up, 24/7. Every new lead gets a callback in under 2 minutes.

How long does setup take?

Your first agent is live in about two weeks. That includes brand voice training, workflow mapping, phone and calendar setup, and testing. You can watch everything the agent does from a live dashboard.

How do I start with Big Starfish?

Book a free 15-minute discovery audit at bigstarfish.com or call 406-207-2524. The call identifies where time and revenue are leaking and recommends one specific next step. A deeper $1,000 AI Audit with builds, timelines, and ROI math is available and credits toward any build.

Still have questions?

Book a free 15-minute discovery audit. We find where time and revenue are leaking and tell you honestly whether AI can help.

Book the Free Discovery Audit

Or call Josh at 406-207-2524.